๐งพ EU Return Policy
This return policy applies to customers located in the European Union.
๐ Return Window
Returns are accepted within 14 days of delivery only if the item arrives damaged, defective, or incorrect.
โ Change of Mind
Returns for change of mind are not accepted for EU orders.
๐ Return Shipping
- Customers are responsible for return shipping costs
- Original shipping fees are non-refundable
- For approved replacements or refunds due to our error, we cover the shipping cost
๐ธ Reporting an Issue
To request a return, replacement, or refund, please contact us within 14 days of delivery and include:
- Your order number
- A brief description of the issue
- Clear photos showing the problem
Please email: info@mugspot.co.uk
๐ธ Refunds
- Approved refunds are processed within 7 business days
- Refunds are issued to the original payment method
- This policy does not affect your statutory consumer rights
๐ฌ Contact Us
The Mug Spot UK
๐ง Email: info@mugspot.co.uk
๐ Website: https://www.mugspot.co.uk
