🧾 EU & UK Return Policy
This return policy applies to customers in the United Kingdom and European Union.
🔁 Returns (Change of Mind)
You have the right to return your item within 14 days of delivery for a refund, in line with UK and EU consumer laws.
To be eligible:
- Item must be unused and in original condition
- Item must be returned in original packaging
🎨 Personalised Items
Please note:
👉 Personalised or custom-made items cannot be returned unless they arrive damaged, defective, or incorrect.
🚚 Return Shipping
- Customers are responsible for return shipping costs for change-of-mind returns
- Original shipping costs are non-refundable
If your item is:
- Damaged
- Defective
- Incorrect
👉 We will cover the return or replacement cost
📸 Reporting an Issue
To request a return, refund, or replacement, please contact us within 14 days of delivery and include:
- Order number
- Description of the issue
- Clear photos of the item
📧 Email: info@mugspot.co.uk
💸 Refunds
- Approved refunds are processed within 5–7 business days
- Refunds are issued to the original payment method
⚖️ Your Rights
This policy does not affect your statutory rights under UK and EU consumer law.
📬 Contact Us
The Mug Spot UK
📧 info@mugspot.co.uk
🌐 https://www.mugspot.co.uk
