Effective Date: 27 December 2025
At The Mug Spot UK, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or make a purchase.
📌 Information We Collect
Personal Information
- Name
- Email address
- Phone number
- Billing and shipping address
- Order details
Non-Personal Information
- Browser type
- IP address
- Device and usage data (for analytics)
⚙️ How We Use Your Information
We use your data to:
- Process and fulfil orders
- Provide customer support
- Improve our website and services
- Send order updates and service-related communications
- Send marketing emails (only if you opt in)
- Comply with legal obligations
⚖️ Legal Basis for Processing (UK GDPR)
We process your data under:
- Contract – to fulfil your order
- Legitimate interests – to improve services
- Consent – for marketing communications
- Legal obligations – tax and regulatory requirements
🍪 Cookies
We use cookies to enhance your browsing experience and analyse website traffic.
Cookies may include:
- Essential cookies (site functionality)
- Analytics cookies (understanding user behaviour)
You can manage or disable cookies through your browser settings.
Where required, we will request your consent before placing non-essential cookies.
🔒 Data Protection & Security
We take appropriate measures to protect your data:
- Payments are processed securely via trusted third-party providers
- We do not store payment details on our servers
- Systems are protected with industry-standard security practices
🤝 Sharing Your Information
We only share your data where necessary:
- Payment providers (to process transactions)
- Shipping partners (to deliver orders)
- Service providers (hosting, analytics, email tools)
We never sell or trade your personal data.
🌍 International Data Transfers
Some of our service providers may be located outside the United Kingdom.
When this occurs, we ensure appropriate safeguards are in place to protect your data in accordance with UK GDPR.
🗂️ Data Retention
We retain personal data only as long as necessary:
- Order data: retained for legal and accounting purposes
- Customer enquiries: retained for support and service improvement
- Marketing data: retained until you unsubscribe
👤 Your Rights (UK GDPR)
You have the right to:
- Access your data
- Correct inaccurate data
- Request deletion (where applicable)
- Restrict or object to processing
- Request data portability
- Withdraw consent at any time
To exercise your rights, contact:
📧 info@mugspot.co.uk
🏛️ Complaints
If you believe your data has been handled improperly, you have the right to lodge a complaint with:
Information Commissioner’s Office (ICO)
https://ico.org.uk
🔗 Third-Party Links
Our website may contain links to external websites. We are not responsible for their privacy practices.
🔄 Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.
📬 Contact Us
The Mug Spot UK
📧 info@mugspot.co.uk
🌐 https://www.mugspot.co.uk
