EU return policy

🧾 EU & UK Return Policy

This return policy applies to customers in the United Kingdom and European Union.

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🔁 Returns (Change of Mind)

You have the right to return your item within 14 days of delivery for a refund, in line with UK and EU consumer laws.

To be eligible:

• Item must be unused and in original condition
• Item must be returned in original packaging

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🎨 Personalised Items

Please note:

👉 Personalised or custom-made items cannot be returned unless they arrive damaged, defective, or incorrect.

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🚚 Return Shipping

• Customers are responsible for return shipping costs for change-of-mind returns
• Original shipping costs are non-refundable

If your item is:

• Damaged
• Defective
• Incorrect

👉 We will cover the return or replacement cost

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📸 Reporting an Issue

To request a return, refund, or replacement, please contact us within 14 days of delivery and include:

• Order number
• Description of the issue
• Clear photos of the item

📧 Email: info@mugspot.co.uk

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💸 Refunds

• Approved refunds are processed within 5–7 business days
• Refunds are issued to the original payment method

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⚖️ Your Rights

This policy does not affect your statutory rights under UK and EU consumer law.

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📬 Contact Us

The Mug Spot UK
📧 info@mugspot.co.uk
🌐 https://www.mugspot.co.uk